Fashion Friday: A Retraction
Hi Guys-
After reading many of your comments yesterday about the brand I had blogged about I decided to pull the post down. I never, ever want to recommend a company that has poor customer service and a sub-par product. To be honest, I saw their site and wares and like many, were duped into thinking they were a great, budget-friendly find. Sounds like that is not the case, and it was an important lesson to me as a blogger to always, ALWAYS do some research before posting any vendor if I do not have personal experience with them or their goods. I’ve been trying to find more affordable things to share with you after many of you requested to see stuff at a more accessible price point- and that is where the internet becomes tricky. There are a lot of bad companies out there with cute sites and great deals that look very enticing, but are pretty much a scam. I would be pissed if I spend hard earned money on something that turned out to be junk, so my apologies for letting you down in this way. I’ll stick to tried and true places like H&M, LOFT and Zara from now on. :)
Now don’t freak out if you did order something because for all the bad reviews, I’ve seen some very happy customer reviews too. There were just too many negative personal stories in the comments for me to leave the post up. If you have any trouble with your order or return please email me [email protected] and I will do my best to help you get a resolution (sometimes the power of a larger social media following can help get resolutions fast- sad, but true).
However, I did love the outfit I had pulled together so here is a new version swapping in some goods from vendors I do have experience with! Happy weekend readers.
xo,
Erin
Browse:
For tassel necklaces, you should check out cocohill.com if you haven’t already–art and jewelry collaboration. Also check out one of the designers own lines at erinmcdermott.com, which has flash sale thursdays each week via email. great stuff.
If you are interested look at Jessica Burman online. I only bougght a crossbody handbag and a wrap scarf but my lord they were super professh Their stuff comes from china of course but it looked exactly like it did on their website, posted off when they said they would, sent me a tracking number immediately, took exactly 5 days from despatch and even emailed me to check that I did indeed receive my parcel just 2 hours after I signed for it at my door. Just sayin. I am totally going to liberate some shoes from them soon.
Gad, just looked at their website and their stuff is severely marked up. I can see the literal same items (example: off the shoulder little tops on romwe.com for $8.99. They are priced at bloody $50 on goodnight macaroon).. I hate these sites. You see fabooushe designs and then you see the asian sizing doesn’t go past a US 4 basically. Major frowny face.
Bravo Erin! You handled this so graciously.
Wow, I missed that post but what a great thing to do, Erin! Thanks for looking out for your readers :)
Oh wow, I was excited about that place and the great prices.. Bummer.
Still appreciate you sharing more budget finds for us! Thx!
So thoughtful Erin! Love the look of this outfit too – I think outfit posts like this and moodboards for interiors are consistently some of my favourite posts. I know it can be hard to generate new content or show photographed projects if publication is a possibility – but I do love seeing what you have your eye on!
That was extremely diligent of you to take the post down after reading some negative reviews on the site, I’m so so glad that you are a blogger that cares about her readers and their well-being. I really appreciate it, and I am sure that a lot of readers do as well!!
And I also appreciate you trying to keep providing us with low-cost options for clothes, I know it isn’t easy, so I think we all understand you can’t possibly do it all the time, but the thought alone is appreciated :) I don’t mind paying a little more for a product that I know is good quality!
So appreciate this! Also wanted to say that I think you do such a graceful job of handling sponsors. You are always upfront with your readers. Makes me more likely to support things you promote. I think a lot of blogs have just become vehicles for endorsements and yours is definitely an exception to this trend!
You rock!
I did not see the original post but wanted to comment to express appreciation for your willingness to assist readers if they need help with a return or such. Helping to fully resolve an issue seems to be not the norm for so many customer service reps. Going one step above is the right, classy thing to do!
That was SO GOOD OF YOU!! I’ve been “burned” TWICE (shame on me…even after I GOOGLED to see if legit) by cute photos and then truly sub-par quality AND SIZE…even if one googles “they” use US address and…the product is so shoddy and not even close to fitting. Plus…it costd more to return and they…they refuse reimbursement…gaaa Live and Learn… franki
And this is part of what makes you so awesome . Cheers to your integrity !!!
Agree with all of the other commenters, awesome that you care about your readers and pulled the post. Your honesty and authenticity are part of what sets you apart! And I love this new outfit that you put together.
I appreciate the way you handled this, kudos Erin.
I missed the original post. What site was it about so I can steer clear?
Goodnight Macaroon (the post still shows up in my RSS feed).
Snaps to you, Erin, for looking out for your readers!
I’d like to know as well!
Me too. I missed it.
me too!
Wow! Good call on pulling the post. Nicely and responsibly handled. This is why we trust you. And it’s still a great outfit.
And may I add how pleased I was by readers sharing their experiences.
What a graceful and thoughtful post–thank you for looking out for your readers! I look forward to more budget-friendly posts!
So nice of you to post this and look out for your readers. I have been reading your blog for years and it is consistently a highlight of my day. Thank you!!
Thank you for the thoughtful – and quick – update! I appreciate BOTH posts, the original and the update. And I think it’s great how your followers are looking out for us all. Have a great weekend!